Frequently Asked Questions

What is NuSoles?

NuSoles is a beauty and lifestyle brand offering makeup, skincare, hair care, nail products, fragrances, candles, and home goods. Our goal is to help you feel confident, practice self-care, and bring more beauty and comfort into your everyday life.

Where can I shop for NuSoles products?

You can browse and purchase our available products online at nusoles4u.com.

Are all products made by NuSoles?

Our store may include both NuSoles-branded products and carefully selected products from other beauty and lifestyle brands. Please review each product description for specific brand and manufacturer information.

How do I know which beauty product is right for me?

Each product page includes available details about the product, shade, ingredients, benefits, and suggested use. Because everyone’s skin, hair, and personal preferences are different, we recommend reviewing the product information carefully before purchasing.

Are your beauty products safe for sensitive skin?

Skin sensitivities vary from person to person. Please review the ingredient list and perform a small patch test before using a new product. Stop using the product if irritation occurs. If you have a known allergy or medical concern, consult a qualified healthcare professional before use.

Are product colors exactly as shown online?

We make every effort to display colors accurately. However, shades may appear slightly different depending on lighting, photography, and your device’s screen settings.

How should I care for my NuSoles candle?

Trim the wick to approximately ¼ inch before each use. Place the candle on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended, and do not burn it for longer than the recommended time shown on its label.

What payment methods do you accept?

Available payment methods will be displayed during checkout. All payments must be successfully processed before an order can be completed.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

How long does order processing take?

Processing times may vary based on product availability, order volume, weekends, and holidays. Current processing and delivery estimates will be shown at checkout or provided in your order confirmation.

How can I track my order?

When tracking is available, you will receive a shipping confirmation containing your tracking information. Please allow time for the carrier to update the tracking status after your order ships.

Does NuSoles offer local pickup?

Local pickup availability and instructions will be displayed during checkout when this option is offered. Please wait until you receive confirmation that your order is ready before arriving for pickup.

What is your return or exchange policy?

Return and exchange eligibility depends on the product and its condition. For health and hygiene reasons, opened or used beauty, personal-care, and fragrance products may not be eligible for return. Please review our current Return and Refund Policy before making your purchase.

What should I do if my order arrives damaged, incorrect, or incomplete?

Contact us promptly through the website and include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the information and help determine the appropriate resolution.

What if my package is marked delivered but I have not received it?

Check the delivery area, ask members of your household, and verify the shipping address on your order. You may also need to contact the shipping carrier. If the package still cannot be located, contact NuSoles with your order number for assistance.

Do you offer gift options?

Gift options may be available for select products or special collections. Check the product page or contact us before ordering if you need assistance creating a gift.

Do you offer promotions or discounts?

NuSoles may offer special promotions, limited-time discounts, and exclusive product releases. Follow us on Instagram at @nusoles._ and visit nusoles4u.com for the latest updates.

How can I contact NuSoles?

Please use the contact form at nusoles4u.com for questions about products or orders. Include your order number when contacting us about an existing purchase so we can assist you more efficiently.