Shipping Information

Thank you for shopping with NuSoles! We carefully prepare every order and appreciate your patience while your beauty and home-goods products make their way to you.

Order Processing

Orders are normally processed within 2- 4 business days, excluding weekends and holidays. Processing time is the time needed to prepare your order and is separate from the carrier’s delivery time.

During sales, holidays, product launches, or periods of high order volume, processing may take longer. You will receive a confirmation email after placing your order and another notification when it ships.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on the order’s weight, package size, destination, and selected delivery method.

Estimated Delivery Times

Once an order has been processed, estimated carrier delivery times are:

• Standard shipping: 3 -7 business days
• Expedited shipping: 
• Local delivery or pickup:                                                                                 Delivery estimates are not guarantees. Weather, holidays, carrier delays, incorrect addresses, and other circumstances outside NuSoles control may affect delivery.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the carrier’s tracking system to update.

If you have not received tracking information after the stated processing period, please check your spam or junk folder before contacting us.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

If you notice an error, contact NuSoles immediately. We will try to correct the address before shipment, but changes cannot be guaranteed after an order enters processing.

NuSoles is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.

Delayed or Missing Packages

If your order is delayed, please check the tracking information and contact the shipping carrier for the latest update.

If tracking shows that the package was delivered but you cannot locate it:

1. Check around the delivery area, mailbox, porch, or building office.
2. Ask household members or neighbors whether they accepted it.
3. Confirm that the shipping address on your order is correct.
4. Allow up to 48 hours, as some carriers mark packages delivered shortly before arrival.
5. Contact the carrier to request assistance.

If the package still cannot be located, contact NuSoles at Support@nusoles4u.com with your order number and tracking information. We will assist where possible, but carrier investigations and replacement eligibility may vary.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or missing, contact us within 7 days of delivery.

Include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the shipping box and packaging
• A photograph of the shipping label

Please keep the item and all original packaging until we complete our review. We will assess the issue and explain the available resolution.

Returned or Refused Packages

If a package is returned because of an incorrect or incomplete address, repeated failed delivery attempts, or refusal by the recipient, the customer may be responsible for additional shipping charges.

Original shipping charges are generally nonrefundable unless the return resulted from an error by NuSoles.

Heat-Sensitive Products

Some beauty, fragrance, candle, or home products may be affected by high temperatures. Please monitor your tracking information and retrieve packages promptly after delivery.

If a product arrives affected by heat, allow it to return to room temperature before use. Contact us promptly with photographs if you believe the product was damaged during shipment.

International Shipping

NuSoles currently ships only within the United States.

Contact Us

For shipping questions, contact:

NuSoles
Website: nusoles4u.com
Email: Support@nusoles4u.com
Instagram: @nusoles._

Please include your order number when contacting us about an existing purchase